Symptom
- When the employee selects the Go to Employee Portal link in their Welcome email, they may encounter an error message asking them to contact their system administrator
- This error message occurs when the employee has 2 or more security questions
Environment
SAP SuccessFactors Onboarding
Resolution
- This issue will be fixed in the 2H 2022 Release (b2211)
- For release timelines, please see SAP SuccessFactors Product Release & Road Map Information
Workaround
The employee can complete their paperwork by selecting the Start Wizard link in their Welcome email (instead of selecting the Go to Employee Portal link)
See Also
Keywords
KI2205 , ONB-32669 , employee portal access error contact system admin administrator , KBA , LOD-SF-OBD-POR , Portal , Known Error
Product
SAP SuccessFactors Onboarding all versions