SAP Knowledge Base Article - Public

3205644 - Clicking "Go to Employee Portal" link in Welcome email generates error

Symptom

  • When the employee selects the Go to Employee Portal link in their Welcome email, they may encounter an error message asking them to contact their system administrator
  • This error message occurs when the employee has 2 or more security questions

Environment

SAP SuccessFactors Onboarding

Resolution

Workaround

The employee can complete their paperwork by selecting the Start Wizard link in their Welcome email (instead of selecting the Go to Employee Portal link)

See Also

SAP SuccessFactors Product Release & Road Map Information

Keywords

KI2205 , ONB-32669 , employee portal access error contact system admin administrator , KBA , LOD-SF-OBD-POR , Portal , Known Error

Product

SAP SuccessFactors Onboarding all versions