Symptom
- Error when trying to create time event type via Configure Clock In Clock Out menu "An unexpected error occurred while inserting the Time Event Type. Please contact your administrator."
- Issue still remains even after the CICO was disabled and enable again from Provisioning
Environment
- SAP SuccessFactors Time Tracking Clock In Clock Out
Reproducing the Issue
- Go to Configure Clock In Clock Out menu from SF Home Page
- Click Create
- Input P10, Clock In and Start event and Click Save
Cause
- After CICO was enabled from Provisioning , a week later an automated refresh to the instance was done.
- Automated refresh is not supported if CICO is enabled
Resolution
- After CICO is switced off and an automated refresh is done, CICO will not work if enabled after the refresh is completed for given instance
- Do not perform Automated Referesh, instead go for the manual Refresh incase CICO is enabled.
- Incase the issue still remains,create a Support ticket in component LOD-SF-TTR-CIO with all information.
Keywords
cico, ci, co, clock-in, clock-out, punch, time, tracking, ttr,TET's,Time Tracking,clock in clock out , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , LOD-SF-TTR , Time Tracking , Problem
Product
SAP SuccessFactors Time Tracking all versions