SAP Knowledge Base Article - Public

3206213 - 1H 2022 Error when cancelling or rescheduling an interview - Recruiting Management

Symptom

External candidate gets error when they cancel or reschedule an interview.

Error Message:  errorId=abcde123-abc1-4c10-ae8b-c2deef52a759, fingerprint=61b7c3372d86f133398e22873e13ca9a34c0b5dd, timestamp=2022-04-26T15:31:24.930-0400, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=abcde123 -abc1 -4c10-ae8b-c2deef52a759, timestamp=2022-04-26T15:31:24.930-0400, and the version information from the current screen) if the issue keeps occurring.

Environment

SAP SuccessFactors Recruiting Management.

Reproducing the Issue

1. Login as Recruiter

2. Go to Recruiting > Interview Scheduling

3. Select Requisition of the candidate to book

4. Setup the interview by selecting dates, multiple timeslots and interviews.

5. Send the notification to the candidate

6. As candidate, access the link for the interview.

7. Login career site account

8. Select an interview.

9. Go back to My Interview tab

10. Click Reschedule or Cancel to get the error.

Resolution

The issue is already reported and being analyzed by the Engineering team. We will provide more update about this issue in this KBA. To get notification on the update, you can add this KBA to your favorite.

Keywords

cancel interview, reschedule interview, failed on update or delete by foreign key constraint violation: TrexColumnUpdate failed on table, could not execute statement, RCM-108624, CS20220003429723 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Bug Filed

Product

SAP SuccessFactors Recruiting all versions