Symptom
How to add the GTIN field to the Sales Quotes form template.
Environment
SAP Cloud for Customer
Cause
The field is not called 'GTIN' in the form.
Resolution
On the Sales Quotes 'Output' facet, you can see the XML by clicking 'View XML' (after output was generated).
The GTIN should be represented as <StandardID schemeAgencyID=" ">12345678910 </StandardID> (12345678910 represents your GTIN ID).
The GTIN needs to be maintained in the product's master data (Products > Product Administration > open the relevant product > GTIN facet). Here, please note that a product can have multiple GTINs, depending on the quantity type (each, batch, bag, etc....). This has to match with the unit of measure within the relevant quote where the product is sold. If for example you maintained the GTIN for uom 'EACH', but in the product you are selling a batch and this does not have the GTIN maintained, then no GTIN would show for that product in the output.
See Also
- KBA 3201936 - GTIN for Scanning
- Blog: How to set correct EAN or GTIN numbers
Keywords
Adobe Lifecycle designer , KBA , LOD-LE-CQP , Customer Quote Processing , Problem