SAP Knowledge Base Article - Public

3206580 - When the 'Continue' button is clicked at the end of an assessment, Learner receives an error "Uh oh...Looks like you're trying to access a page that you do not have permission to view"

Symptom

When a Learner clicks the 'Continue' button is clicked at the end of an assessment, they receive an error "Uh oh...Looks like you're trying to access a page that you do not have permission to view.Please contact your administrator if you think this is in error"

Environment

SAP Litmos LMS

Reproducing the Issue

  • Create a Course and within it create an assessment.
  • Make the Course inactive.
  • Assign the Course to a Learner
  • Launch the Course as that Learner and complete the questions.
  • Click the 'Continue" button after answering all the questions.
  • You will receive an error "Uh oh...Looks like you're trying to access a page that you do not have permission to view.."

Cause

Course is inactive but as the assessment module is active, it will let you answer the questions and will throw the error "Uh oh...Looks like you're trying to access a page that you do not have permission to view.." only after you click 'Continue at the end of the assessment. 

Resolution

Activating the course will resolve the issue. Please find below steps:-

  • Go into 'Content' from the menu.
  • Find and open the course
  • Then click on the 'Settings' subtab within the course.
  • Enable to 'Active' checkbox and save the changes.

Keywords

assessment, error, course settings , KBA , LOD-SF-LIT-CSET , Course settings , Problem

Product

SAP Litmos solutions all versions