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3206583 - UPDATE_ASE fails: There is no SAP Adaptive Server Enterprise in SYBASE directory - SAP ASE for Business Suite

Symptom

  • SAP ASE upgrade using the latest version of SAP Host Agent fails;
  • saphostctrl TASK=UPDATE_ASE fails with error:

    ----- Response data ----
    ERROR: Installation failed with rc=1. Please check /sybase/SID/sapdbctrl-config/sybInst.4435.out.
    ----- Log messages ----
    Info: saphostcontrol: Executing LiveDatabaseUpdate
    Error: sapdbctrl: Installation failed with rc=1. Please check /sybase/SID/sapdbctrl-config/sybInst.4435.out.
    Error: saphostcontrol: LiveDatabaseUpdate failed (sapdbctrl exit code = 1)

  • /sybase/SID/sapdbctrl-config/sybInst.XXXX.out reports the following error:

    Installer can not do update.  There is no SAP Adaptive Server Enterprise in '/sybase/SID'.  Verify your destination directory is correct or rerun the installer with "DO_UPDATE_INSTALL=false".

  • /sybase/SID exists with the correct permissions.


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Environment

  • SAP Adaptive Server Enterprise(ASE) version 16.0 for Business Suite
  • SAP NetWeaver (NW) - All versions

Product

SAP Adaptive Server Enterprise 16.0

Keywords

upgrade, saphostctrl, UPDATE_ASE, "rc=1", installer, directory, "destination directory" , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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