SAP Knowledge Base Article - Public

3206664 - [Onboarding] Compliance documents status not showing at all after DocuSign completed by new hire

Symptom

A Hiring Manager cannot see the Compliance Documents and Form I-9 status in the Onboarding Dashboard.

Environment

Product version: SAP SuccessFactors Onboarding

Reproducing the Issue

Steps to reproduce:

  1. Login as affected User
  2. Click Home > Onboarding
  3. On New Hire field, search for a Candidate
  4. Click on View Details
  5. Form I-9 and E-Verify, and Compliance Forms sections are empty or there are missing information

Cause

Permission Issue

Resolution

Permission "Employee Export" should be disabled to view compliance related tasks - I9, EV & country specific compliance tasks in dashboard

Keywords

I9, E-Verify, Compliance , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms , Problem

Product

SAP SuccessFactors Onboarding 2205