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3206754 - Getting blank/empty loading screen accessing Cloud Portal Service in NEO


  • SAP Cloud Portal Service for NEO environment is used
  • When accessing the site, a never ending loading animation is displayed on a blank/empty screen
  • Browser Console traces shows the following errors:
  • Network traces show 404, net::ERR_ABORTED or similar error for the following resources<XX>.<YY>.<ZZ>/resources/sap/fiori/core-min-0.js<XX>.<YY>.<ZZ> /resources/sap/fiori/core-min-1.js<XX>.<YY>.<ZZ> /resources/sap/fiori/core-min-2.js<XX>.<YY>.<ZZ> /resources/sap/fiori/core-min-3.js
  • Accessing any of the mentioned URLs on the browser, returns the "The requested UI5 version is outdated and has been removed" message

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP Business Technology Platform

  • SAP Cloud Platform Portal (NEO)


SAP Business Technology Platform all versions ; SAP Cloud Portal service all versions


blank empty white not loading broken inaccessible down Fiori Launchpad Page NEO Cloud Portal Launchpad Service 404 Failed to load resource: the server responded with a status of 404 ()  , KBA , EP-CPP-NEO-SFC , Launchpad Site and SAP Fiori Cloud , EP-CPP-NEO-FCC-SST , Site setting , Problem

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