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SAP Knowledge Base Article - PublicSymptom
Gap analysis Pod displays "N/A" even though gap is shown correctly in sections.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
1. Open the PM form
2. Scroll down to the goals/competency section where the EZ rater shows gap
3. Check gap analysis pod on top where the gap is not showing and displays N/A
Cause
Button permission for overall score pod is restricted.
Resolution
Check whether there is none permission provided for the route step where gap analysis pod shows N/A.
<button-permission type="none">
<role-name>*</role-name>
<button refid="overall-score-pod"/>
<route-step stepid="1"/>
</button-permission>
The gap will display after removing affected route step from none button permission.
See Also
2432507 - Gap Analysis Pod is not Visible to the Employee
2789217 - Gap analysis pod is reporting incorrectly - Performance Management
Keywords
Gap analysis pod , gap analysis , N/A , overall scror pod , EZ rater , KBA , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem