SAP Knowledge Base Article - Public

3206895 - Recruiting Email Triggers do not work when you specify recipients 'By Email Address' - H1 2022 - Recruiting Management

Symptom

The Recruiting Email Triggers do not trigger the email to the recipients if you use Specify Recipients > ‘By Email Address’. It will only trigger when you use Specify Recipients ‘By Employee name’ and ‘By role on the requisition’

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Login
  2. Navigate to Recruiting Email Triggers
  3. Select the 'Online Offer Accepted by Candidate' trigger as an example
  4. In Specify Recipients, select 'By Email Address' and add your email address
  5. Click on the Save button
  6. Go to Recruiting -> Job Requisitions and locate a job requisition where you have a candidate in the Offer Status.
  7. Select the candidate
  8. In the External Candidate Application, click on Take Action --> Offer --> Offer Letter
  9. In Offer Letter, click on Next Step button
  10. Then scroll down the page and then click on Online Offer button
  11. Select the Offer template you would like to send to the candidate 
  12. Then click on the Next button
  13. Then click on Send button
  14. When the candidate accepts the offer, the email address you defined in Step number 4 does not receive the email. 

Cause

This appears to be caused by the H1 2022 Production Release.

Earlier fix was provided to not to send emails to inactive users in system which resulted in this behaviour.

Resolution

This issue is to be patched in Production environments on July 1st, 2022.

See Also

2805758 - Notification not sent for accepted or declined online offer - Recruiting Management

Keywords

Online Offer Accepted by Candidate, Online Offer Declined by Candidate, trigger, receive email, recruiting email triggers, email, offer, candidate, save, offer letter, email template, RCM, Recruiting Management, SuccessFactors, SF, release, 2205, Offer Approved by All Approvers, RCM-108286, PTCH-38830, KI2205
 
, KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Known Error

Product

SAP SuccessFactors Recruiting all versions