SAP Knowledge Base Article - Public

3207061 - Error accessing RMK job pages for all non-responsive sites - Recruiting Marketing 1H2022

Symptom

Job pages, category pages, and search pages (except for default search page) redirect to the error page

This affects RMK career sites configured to use non-responsive framework type.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Go to a non-responsive RMK site
  2. Click on any job
  3. Usaer is taken to the generic error page

Resolution

Issue is known and targeted to be correct via patch on May 26th.

Please follow this KBA as deployment dates can change.

Workaround : Note that the site's UI will not be 100% perfect/correct but will be accessible

1 - Export the sitesettings XML from CSB (Export Site in CSB>Tools>Import&Export )

2 - Make a backup of the export first then

2 - Change the useresponsivedesign field value from false to true

Edit the xml to change from
<useresponsivedesign>false</useresponsivedesign>
to
<useresponsivedesign>true</useresponsivedesign>

3 - Reimport the the modified xml 


Keywords

KBA , LOD-SF-RMK-JOB , Job Import - Professional Services , Known Error

Product

SAP SuccessFactors Recruiting all versions