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3207111 - ASE start-up error on Windows: "os_create_region: CreateFileMapping for file ... failed" - SAP ASE

Symptom

  • ASE Server is not starting
  • ASE errorlog may show various Windows errors and stack traces:
               
    • kernel  Allocating a shared memory segment of size 101679591424 bytes.
      kernel  NT operating system error 1450 in module 'winx64\ksource\blkmem\osmntmmap.c' at line 605: Insufficient system resources exist to complete the requested service.
      kernel  os_create_region: CreateFileMapping for file 'D:\SAP\ASE-16_0\SRV001.sr2' on mapping 'Global\SRV001.sr2' failed.
      kernel  kbcreate: couldn't create server region 2.
      kernel  kistartup: could not create shared memory

      kernel  attempted read from memory location 0000000000000018 from instruction at location 0x0000000001896BE2
      kernel  Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.

      Stack functions can include:

      mbkt_shutdown
      ueshutdown
      kistartup
      servermain
      scm__main
      StartServiceW
         
    • kernel  Allocating a shared memory segment of size 43040768 bytes.
      kernel  NT operating system error 5 in module 'winx64\ksource\blkmem\osmntmmap.c' at line 605: Access is denied.
      kernel  os_create_region: CreateFileMapping for file 'D:\SAP\ASE-16_0\SRV001.krg' on mapping 'Global\SRV001krg' failed.
      kernel  kbcreate: couldn't create kernel region.
      kernel  kistartup: could not create shared memory
      kernel  LAST CHANCE EXCEPTION HANDLER on OS thread id 165c
      kernel  A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED
      kernel  SERVER MAY NOT BE ABLE TO CONTINUE
      kernel  Exception caused by attempted read from memory address 00000000033BE9B4
      kernel  Exception information:
      kernel  ExceptionCode: c0000005


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    Environment

    • SAP Adaptive Server Enterprise (ASE) 
    • Windows OS

    Product

    SAP Adaptive Server Enterprise 16.0

    Keywords

    system page file size max memory, Insufficient system resources exist to complete the requested service, osmntmmap.c, access denied, SymGetSymFromAddr64, could not create shared memory, couldn't create server region, NT operating system error 5, NT operating system error 1450, mbkt_shutdown, ueshutdown, kistartup, servermain, scm__main, StartServiceW , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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