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SAP Knowledge Base Article - PublicSymptom
Personal Compensation Statement Generation notification email is missing layout. The notification looks different to the other notifications in the instance.
**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**
Environment
SAP SuccessFactors Compensation
SAP SuccessFactors Variable Pay
Reproducing the Issue
Go to complete compensation cycle > Manage Notifications > Personal statement notifications and trigger notification to the user for whom statements have been generated.
Below is the sample of the email notification received.
Cause
Personal Statement Notification is not yet supported for HTML format and hence doesn't follow the HTML format.
Resolution
This is the current expected behavior of the system. Please raise an enhancement request to be considered by the product management team.
Keywords
comp statement email, incorrect email format, email layout missing, statement layout in email, INC1643471 , KBA , LOD-SF-CMP-PS , Personal Statements , Product Enhancement
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