SAP Knowledge Base Article - Public

3207278 - Time/Date Format in Guided Selling


You noticed that the Date/Time in Guided Selling is not synchronized with the Sales Activities within Opportunities.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Navigate to Opportunities view.
  3. Open any Opportunity.
  4. Go to Sales Activities facet
  5. See the activities maintained there with a given Date/Time. 
  6. Now, open the Opportunity under Guided Selling.
  7. Check Time and Date of the same Sales Activities.
  8. You can see that Date format displays differently and the Time is not synchronized. 


Guided Selling won't use SAP Cloud for Customer Date and Time format configuration.

It will always use browser/laptop setting.


This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer:

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Sync ; Guided Selling ; Activities ; Date ; Time ; Format , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , How To


SAP Cloud for Customer add-ins all versions