When sending an email to a candidate where the token [[BUSINESS_UNIT_OBJ]] is configured in the email template, the value for the token does not resolve in the candidate's locale.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Prerequisite: your system language is i.e. English US and you want to send an email to a candidate whose locale is i.e. Dutch.
- Go to Recruiting
- Select a Job Requisition
- Select a Candidate on that Job Requisition
- Click on Contact Candidate/Send Email
- Change the email language to Dutch to match the candidate's locale
- Select the email template where the token [[BUSINESS_UNIT_OBJ]] is configured
- Click on Next to view the Preview of the email
- You will see that the value for the token [[BUSINESS_UNIT_OBJ]] is in English US rather than in Dutch, while the rest of the email is in Dutch as expected
This is an expected behaviour of the system.
Business_Unit_Obj is one of the many global tokens defined at the Job Requisition level, others in this category are costCenter_obj, legalEntity_obj, and std_position_obj.
The API for resolving these tokens does not consider the email language selected for the email. It first checks the logged-in user's locale, and if present, it will resolve the token in that locale. If not present, then the company locale will be checked and the global tokens will be resolved. If company locale is also not configured, then finally the default value of the token is taken. Hence for this issue, the email language is never considered for the token resolution.
This is how it is designed:
Logged-in user's locale --> company locale --> default value.
This issue is also replicable for other global tokens as well.
If you would like to change or improve this system behaviour feel free to submit an enhancement request to the product management team which will be reviewed and voted on and could be included in the next release of the product.
For more information on how to submit an enhancement request, please review the KBA: 2090228 - How to Submit Ideas for SAP SuccessFactors Products.
Token, language, locale, translated, translation, object, email , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem