SAP Knowledge Base Article - Preview

3207518 - ITSM: Business Impact data is not transferred to SAP Case


When sending a ticket to SAP using SAP Collaboration AB, Business Impact related info is lost in the SAP Case where Business Impact filled by system automatically is displayed.



SAP Solution Manager 7.2


SAP Solution Manager 7.2


Business impact, Business Impact filled by system automatically, SolMan, ITSM, SAP Collaboration Assignment Block, Business Consequences  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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