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SAP Knowledge Base Article - PreviewSymptom
When sending a ticket to SAP using SAP Collaboration AB, Business Impact related info is lost in the SAP Case where Business Impact filled by system automatically is displayed.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
Business impact, Business Impact filled by system automatically, SolMan, ITSM, SAP Collaboration Assignment Block, Business Consequences , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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