SAP Knowledge Base Article - Public

3207606 - Unable to upload attachments with special characters in SuccessFactors

Symptom

  • When the user tries to upload an attachment in the system, it keeps processing if special characters are used in the filename.
  • The message "Upload completed. Please wait for the server to finish processing" appears when trying to upload a file with special characters

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Employee Profile -> Documents.
  2. Try to upload a file with special characters in the filename.
  3. The file keeps loading.

  1. Go to a Portlet for an attachment upload (Address, Dependent, Work Permit).
  2. Upload the attached test PDF File.
  3. The file keeps loading, and the system throws the message: Upload completed. Please wait for the server to finish processing.

  1. Go to the profile of the user and navigate to the specific portlet containing attachments such as National ID or Payment Info.
  2. Click to attach one file to the attachment field;
  3. The file keeps loading, and the system throws the message: Upload completed. Please wait for the server to finish processing.

Resolution

Patch to fix the issue will be delivered on June 8th for Preview and on June 10th for Production.

WORKAROUND: If the document to be uploaded doesn't have any special characters in the filename, it will be uploaded correctly.

Keywords

Special characters, document upload, upload, characters, special, PDF, filename, SuccessFactors, CS20220003446571,  INC1968727 , KBA , LOD-SF-PLT-DOC , Document Management , Bug Filed

Product

SAP SuccessFactors HXM Suite Core 2205