SAP Knowledge Base Article - Public

3207607 - Double Feed Entry

Symptom

  • A feed entry on a blog in Jam was posted twice. 
  • This was a one time occurrence. 

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Log onto customer's instance with support access.
  2. Go to SAP Jam.
  3. Go to affected Group Feed.
  4. Observe the feed entry was posted twice. 

Cause

  • Delay on the servers and the user tried triggering it again/the system did.
  • The system picked it up as 2 triggers due to lag and posted the entry twice. 
  • Small intermittent network issues. 

Resolution

Issue usually only occurs once and resolves itself.

See Also

Keywords

SAP Jam, Feed Entry, Blog Post, twice, Group, Jam , KBA , LOD-SF-JAM-FED , Feed Issues , Problem

Product

SAP Jam Collaboration 1905