Symptom
- A feed entry on a blog in Jam was posted twice.
- This was a one time occurrence.
Environment
SAP Jam Collaboration
Reproducing the Issue
- Log onto customer's instance with support access.
- Go to SAP Jam.
- Go to affected Group Feed.
- Observe the feed entry was posted twice.
Cause
- Delay on the servers and the user tried triggering it again/the system did.
- The system picked it up as 2 triggers due to lag and posted the entry twice.
- Small intermittent network issues.
Resolution
Issue usually only occurs once and resolves itself.
See Also
Keywords
SAP Jam, Feed Entry, Blog Post, twice, Group, Jam , KBA , LOD-SF-JAM-FED , Feed Issues , Problem
Product
SAP Jam Collaboration 1905