SAP Knowledge Base Article - Public

3207698 - [1H 2022] Several Quick Actions are missing from the Homepage after the release

Symptom

Several Quick actions are missing from the homepage:



Before the release, these Quick Actions are available:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. login to customer's instance with the Latest home page
  2. Check that several Quick Actions are missing
  3. Go to Manage Home Page -> Quick Actions
  4. See that several Quick Actions are missing from the list and cannot be selected

Cause

The root cause was a configuration issue on DB side. "card_service.latest.release.enabled" should be removed or set to true according to Ops team.

Resolution

A service request ticket has been opened with Operations team to correct the configuration property "card_service.latest.release.enabled". The configuration was removed to show the other quick actions that were missing from the homepage after the release.

See Also

2979181 - For you Today Engagement Cards & Quick Actions on The Latest Home Page

Keywords

quick actions missing, not all quick actions are showing, quick actions incomplete , KBA , LOD-SF-PLT-QA , Quick Actions , Known Error

Product

SAP SuccessFactors HXM Suite Core 2205