SAP Knowledge Base Article - Public

3207713 - Next Planned Visit Shows Date of Visit in the Past

Symptom

Next Planned Visit does not show the correct date.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open account ABC (ABC represents the account ID).
  4. Go to the Visits facet.
  5. 'Next Planned Visit' field shows a date in the past from visit XYZ (XYZ represents the visit ID).

Cause

The visit XYZ has the status 'Open' maintained. Only when the status of the visit is set to 'Cancelled' or 'Completed' the field 'Next Planned Visit' will show the date of the next visit with the status 'Open'.

Resolution

 This is the expected system behavior.

Keywords

Visit, Status, Account, Planned, Date , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202