SAP Knowledge Base Article - Public

3207713 - Next Planned Visit Shows Date of Visit in the Past


Next Planned Visit does not show the correct date.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open account ABC (ABC represents the account ID).
  4. Go to the Visits facet.
  5. 'Next Planned Visit' field shows a date in the past from visit XYZ (XYZ represents the visit ID).


The visit XYZ has the status 'Open' maintained. Only when the status of the visit is set to 'Cancelled' or 'Completed' the field 'Next Planned Visit' will show the date of the next visit with the status 'Open'.


 This is the expected system behavior.


Visit, Status, Account, Planned, Date , KBA , LOD-CRM-ACT-VST , Visit Planning , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202