SAP Knowledge Base Article - Preview

3207738 - Maximum Process Time (MPT) doesn't stop in a specific incident status - Solution Manager

Symptom

MPT is still running when the incident is moved to a specific incident status. For example: "Forwarded" status.


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      Environment

      SAP Solution Manager 7.2

      Product

      SAP Solution Manager 7.2

      Keywords

      SLA, Escalation, ITSM, IT Service Management, Solman. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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