Symptom
MPT is still running when the incident is moved to a specific incident status. For example: "Forwarded" status.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
SLA, Escalation, ITSM, IT Service Management, Solman. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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