SAP Knowledge Base Article - Preview

3207772 - Workflow is triggered despite condition not being met

Symptom

  • You have configured workflow conditions to be triggered only when certain patterns are not match, for example, in the case of an inbound e-mail
  • The expectation is that the workflow should only be triggered when the subject does not match the pattern maintained in the workflow


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Sales
  • SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2202

Keywords

E-mail notification, Workflow, User got multiple notification which should not , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-WKF , Workflow , Problem

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