3207919 - Freight not copied to customer return

You created a sales order and added the freight manually but the freight is not taken over in the customer return created with reference to sales order.

 SAP Business ByDesign

1. Go to Sales Order work center
2. Under Sales Order view, search for sales order ABC (ABC represents the Sales Order ID)
3. Click on Edit and View All
4. Go to Pricing and Invoicing tab
5. In the Total Pricing sub-tab, you will see the freight component has been manually added.

1. Go to Sales Order work center
2. Under Return view, search for return DEF (DEF represents the customer return ID, which is created with reference to Sales Order ABC)
3. Click on Edit
4. Go to Pricing tab
5. In the Total Pricing sub-tab, Freight is not visible for the relevant line item but you expect the freight to be taken over from sales order.

The freight is not taken over automatically from the sales order to the customer return. By adding the freight manually in your sales order, the freight will not get determined in your customer return, unless you also add the freight manually in the return or if a freight list exists for customer returns and its valid.

In this case, you have added the freight manually in the sales order and if you want the freight in the customer return, you have to add it manually or maintain a freight list for document type customer return.

This is the standard system behaviour.

In order to maintain a freight list, please follow the below steps:

1. Go to Product and Service Portfolio work center
2. Under Pricing view, select Freights sub-view
3. No freight lists are currently maintained.
4. Click on New button and select Freights

As you can see in the General tab, the Document Type and Valid From/To are mandatory fields.

In the document type, select customer return, fill all relevant information and save.

This will trigger the freight for your customer returns documents according to the parameters maintained.

Price, copy, sales order, customer return. , KBA , SRD-CRM-ACT , Activities , Problem