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SAP Knowledge Base Article - PreviewSymptom
- You are using the new Agent Desktop add-on
- When an inbound call is alerted in the widget, the customer is not identified
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
- Sinch Contact Pro or other CTI vendors
Product
SAP Cloud for Customer core applications 2205
Keywords
Agent desktop, no identification, unknown customer, C4C , KBA , wrong customer identification , LOD-CRM-LA , Live Activity , Problem
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