SAP Knowledge Base Article - Public

3208156 - Agent Portal with Japanese language in browser shows a blank page - Recruiting Management - 1H 2022

Symptom

It shows a blank page when users try to access Agent Portal with Japanese language in browser.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Change the browser language to Japanese (ja)
  2. Try to access the Agency Portal
  3. It shows a blank page

Resolution

Permanent solution:

RCM Engineering team is aware of this issue and is working to provide a solution soon.

Workaround:

Agency users can change the browser language to a different one, for example English, to access the Agency Portal for the time being.

If you are experiencing this issue, you can either submit a ticket to Product Support team or click on star to bookmark this article in order to receive updates about this issue.

For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad

Keywords

INC1976803, CS20220003459847, agency portal, unable to login, blank page, unable to access, locale, 2205
, KBA , LOD-SF-RCM-POR , Career and Agency Portals , Bug Filed

Product

SAP SuccessFactors Recruiting all versions