SAP Knowledge Base Article - Preview

3208222 - The prettyURL doesn't work on converted media on CCV2


Customer setup media.legacy.prettyURL=true in their environment, but below symptom is observed:

  • the original imported media is using Pretty URL as expected;
  • the converted media is still using Context URL;
  • Below log is found in kibana which indicates the context url is used for converted media:
    • "INFO","loggerName":"","message":"Converted to media code 01testimage_01_test_resize at the URL /medias/01testimage-01-test-resize?context=bWFzdGVyfHJvb3R8NDAxMHxpbWFnZS9qcGVnfGgwNC9oYWUvODgxMTQ2MTkzNTEzNC8wMXRlc3RpbWFnZV8wMV90ZXN0X3Jlc2l6ZXw2YjkyYmYyNDYxZmNjMmRlYjQxNTJmZGM4NGI2NjBmMGVjMDI4MGQ5ODg5MDFkNmQzYmJiOWFhNGRkNDIxNDQz"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Commerce Cloud in Public Cloud Environment (CCV2)
  • Media Conversion is Enabled


SAP Commerce Cloud all versions


mediaconvertion, convert media, prettyurl, contexturl, mediaurl, media , KBA , CEC-COM-CPS-MED , Media , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.