SAP Knowledge Base Article - Public

3208336 - Ask HR - Service Categories not sorted alphabetic order

Symptom

Is it possible to sort the Service Categories in alphabetic order in Ask HR tool?

Environment

  • SAP SuccessFactors HXM Suite
    • Employee Central Service Center AskHR

Reproducing the Issue

1, Open Ask HR tool and go to create a new ticket tab.

2, Drop down the Service Categories menu and see the list is not in alphabetic order.

Cause

Categories are currently listed in the order of creation which makes it difficult for employees to find the correct category. 

Resolution

It is not possible to sort the list in this way.

However Our Engineering team is going to make this function available in b2211 release.

See Also

Keywords

AskHR, service categories, order, sort, alphabetic, SWZ-4589 , KBA , LOD-SF-INT-EC , Employee Central SFAPI & OData Entities , LOD-SF-EC-SRV , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite all versions