SAP Knowledge Base Article - Public

3208342 - Internal server error occurred while processing when you enter data in a table in SAP Analytics Cloud for Planning (SAC)

Symptom

The following behavior occurs in SAP Analytics Cloud for Planning (SAC) after the 2022 QRC 2 upgrade:

  • When the user enters a value in a planning table, the value can be saved.
    However, error 'Internal server error occurred while processing’ is received and all cells in this table become unplannable (greyed out).\

  • Optimize Recommended Planning Area is enabled for this model.

Environment

  • SAP Analytics Cloud (Enterprise) 2022.8.10

Reproducing the Issue

  1. Open a story with a planning enabled table.
  2. Enter the value of a cell.

Resolution

This issue will be fixed in an upcoming release in version 2022.8.11 or higher.

Workaround:

Deactivate the 'Optimize Recommended Planning Area' parameter for this model.

Steps to take:

  1. Open the model that the story is based on.
  2. Go to the 'Model Preferences'.
  3. Go to the 'Data and Performance' section.
  4. Uncheck the 'Optimize Recommended Planning Area'.
  5. Click ok to save this preference change.
  6. Save the model.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0