SAP Knowledge Base Article - Public

3208465 - SSL Certificate Renewal Reminders not Received by CSB admin - Recruiting Marketing

Symptom

Even though the user has the required and necessary permission in CSB to received SSL Certificate Renewal Reminders, the users are still not receiving any email notifications regarding the expiration of the RMK SSL Certificate.

Environment

SAP SuccessFactors Recruiting Marketing

Cause

Customer is not using the jobs2web domain instead of the actual Domain owned by the customer.

Resolution

Even though the customer can use the jobs2web domain to preview the career site before the installation of the RMK SSL Certificate, the customer is expected to use the own domain as the Site URL of the RMK Career site of their Production instance. Otherwise the RML SSL Certificate reminder will not be triggered for the users. 

See Also

3046081 - SSL Certificate Renewal Reminders for Career Sites - Recruiting Marketing

Keywords

Email not sent, reminders, SSL, expiration, domain, jobs2web , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , Problem

Product

SAP SuccessFactors Recruiting all versions