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SAP Knowledge Base Article - PreviewSymptom
- You are using the Agent Desktop (Service Agent Console) integrated with a CTI that has chat channel capabilities
- After a chat interaction is completed, you noticed that there is no activity generated under the Activities Work Center
- However, for systems using the Live Activity, this chat activity is captured
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Environment
- SAP Cloud for Service
- SAP Cloud for Customer
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2202
Keywords
Chat activity, AD, Service Agent Console, COD_ACTIVITIES , KBA , LOD-CRM-LA , Live Activity , Problem
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