SAP Knowledge Base Article - Public

3208549 - "Approve" and "Decline" button in DRTM Purge Requests looks greyed out /disabled

Symptom

  • Approver is unable to approve or decline the purge request  as the buttons  looks greyed out/disabled
  • Restrict access to purge reports of DRTM purge requests based on countries/regions to strengthen data protection and privacy.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center -> Data Retention Management -> Create and  Submit and purge request

  2. Go to Purge Request Monitor (Use this page to review, approve or decline the purge request) -> Requests Pending Final Approval -> Verify your purge request and you can notice the Approve and Decline button looks greyed out

Approver is blocked as they are unable able to approve or decline request the purge requests.

Cause

In customer instance the settings called "Additional access control based on DRTM-enabled countries or regions" in Admin Center > Company System and Logo Settings > Data Retention Management is enabled.

If this setting is enabled and approver/decline button is not functional then the chances are the relevant Role-Based Permission is not assigned to user.

Resolution

In your instance, kindly verify if "Additional access control based on DRTM-enabled countries or regions" in Admin Center > Company System and Logo Settings > Data Retention Management is enabled, If yes then that requires to assign the relevant permission in Role-Based Permission to approvers. For details please refer to Help Guide.

As you have enabled access control to purge reports of DRTM purge requests. When the target data of a DRTM purge request is country/region-specific, the purge reports are only available to approvers who have the permission Additional access control based on DRTM-enabled countries or regions and are assigned with corresponding countries/regions in Role-Based Permission.

If customer do not need this additional access control, please just disable this feature from here  Admin Center > Company System and Logo Settings > Data Retention Management ->Additional access control based on DRTM-enabled countries or regions"  

Keywords

"Access control based on DRTM-enabled countries or regions" , "Approve/Decline", "DRTM". "Approve Purge Request" , "Decline Purge Request" , "Approve and Decline button greyed out " , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HXM Suite 2111 ; SAP SuccessFactors HXM Suite 2205