SAP Knowledge Base Article - Public

3208551 - Delete Invoices in Collection

Symptom

 You would like to delete some Invoices under Collections facet within visits.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Visits Workcenter.
  2. Go to Visits view.
  3. Open any Visit.
  4. Go to Collections facet.
  5. Select the Invoices you want to delete.
  6. You can see there is no option to delete them.

Cause

The invoices cannot be deleted from UI.

Resolution

If you want to delete the Invoices you can try to delete them using the A2A service. However, from the UI, it is not possible to perform this action.

This is the standard behavior of the system.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

  Invoices ; Collection ; Visits ; Delete ; Remove , KBA , LOD-CRM-IND-DSD , Direct Store Delivery , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP Cloud for Customer add-ins all versions