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SAP Knowledge Base Article - PreviewSymptom
- You are using the Service Agent Console "AKA Agent Desktop" or Live Activity
- The integration configuration has been done per documentation
- When opening the "Live Engagement" window, the widget defined is not loading, instead all you see is "Awaiting Notifications"
- or, the Telephony icon is missing in the UI
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Cloud for Customer
- SAP Cloud for Service
- SAP Cloud for Sales
Product
SAP Cloud for Customer core applications 2205
Keywords
Widget not loading, C4C, Telephony, Agent Desktop, Live Activity,. Live Engagement, Unexpected token '<', SAML2, Identity Provider, IdP , KBA , telephony icon , LOD-CRM-LA , Live Activity , Problem
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