3208915 - Live Engagement widget does not load the widget or the telephone icon is missing

Symptom

You are using the Service Agent Console "AKA Agent Desktop" or Live Activity
The integration configuration has been done per documentation
- Scope and Configure Live Activity or
- Configure Service Agent Desktop
When opening the "Live Engagement" window, the widget defined is not loading, instead all you see is "Awaiting Notifications"
or, the Telephony icon is missing in the UI
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Cloud for Customer
SAP Cloud for Service
SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2205

Keywords

Widget not loading, C4C, Telephony, Agent Desktop, Live Activity,. Live Engagement, Unexpected token '<', SAML2, Identity Provider, IdPtelephony icon , KBA , LOD-CRM-LA , Live Activity , Problem

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