SAP Knowledge Base Article - Preview

3208962 - Reverting back to use Live Activity after enabling Agent Desktop

Symptom

  • Your business started using the Agent Desktop
  • Now business wants to revert back to using the Live Activity


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Environment

  • SAP Cloud for Service
  • SAP Cloud for Customer
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2202

Keywords

Coexisting, LA and AD, Live Activity and Agent Desktop, Can I use both Live Activity and Service Agent Console add-on? , KBA , LOD-CRM-LA , Live Activity , Problem

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