SAP Knowledge Base Article - Public

3209241 - Export Deleted Data in Cloud for Customer

Symptom

You would like to know if it is possible to export the Deleted Data in Cloud for Customer (C4C).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Administrator Workcenter.
  2. Go to General Settings view.
  3. Click Data Management.
  4. Go to Deleted Data.
  5. You can see that there is no option to export it. 

Cause

Once the data is deleted from the C4C, it's not possible to retrieve (or access) the data anymore. SAP also cannot revert the status back once it is deleted, the status is permanent and it's not possible to retrieve the data.

Also, the screen related to the Deleted Data (under General Settings) is not extended in the OData service.

Resolution

The option to export the Deleted Data would be a New Feature Request.

This is the current expected behavior of SAP Cloud for Customer.

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
  2. If you are a customer:

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

See Also

 2586849 - It Is Not Possible To Restore Deleted Data Or View The Data The Object Contained

Keywords

Delete ; Export ; Download ; Access ; Data ; C4C , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-INT-API , OData API (C4C Only) , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions