SAP Knowledge Base Article - Public

3209257 - Live Target Groups cannot be selected in Score Builder Rule Model

Symptom

In the score builder - rule model when trying to add an attribute-based "Target Group of Contact" live target groups are missing.

Environment

SAP HYBRIS MARKETING CLOUD

Reproducing the Issue

  1. In the Score Builder app, choose an existing score or create a new one
  2. Add a new rule model to the score by choosing + (Create New Rule Model).
  3. Enter a name for the rule model and select Create.
  4. The rule model opens with a first rule skeleton where you've to select an attribute Target Group of Contact and find the target group
  5. Here you can see Target groups as Static or Dynamic but not the Live Target Group.

Cause

Score builder rule model attributes do not support live target groups. 
The reason for this is that technically, members of live Target Groups are never persisted but are calculated on the fly.
Only persistent attributes (such as interactions or members of dynamic/static target groups) will be supported by score attributes.

Resolution

The recommendation is to use dynamic target groups in the score builder-rule model.

See Also

Rules

Keywords

Score Builder; Target Group; Live Target Group; Static Target Group; Rule Model  , KBA , CEC-MKT-ML-SCO , Score Builder , Problem

Product

SAP S/4HANA Cloud 2202