(ONB) External User Welcome Message reminder is still sent to Candidates even if the step has been completed.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Email Services> Email Status
- See that (ONB) External User Welcome Message is sent to same candidate multiple times
Similar to what is stated in https://launchpad.support.sap.com/#/notes/3059467 reminder will be sent until the new hire Due date depending upon configuration of your reminder.
With the current Onboarding feature, this is the system expected behavior.
An enhancement request is already open under OBX-22726.
- Since this is an enhancement, we have no information yet on when this will be deployed. You may have this posted via the Influence Portal to track the progress of the enhancement.
- Since we do not process enhancement monitoring via support ticket, the enhancement internal ticket OBX-22726 can be posted via SAP Influence Portal. You may seek assistance with your CSM/Account Manager on how this ticket can be posted there for monitoring purpose.
email, reminder, welcome, external, user, message, onboarding, due, date, new, hire, data, review, personal, collection , KBA , LOD-SF-OBX-EML , Notifications , Product Enhancement