SAP Knowledge Base Article - Public

3209608 - Missing Email Content Types and Email Template Content Types

Symptom

We couldn't locate Email Content Types or Email Template Content Types in the Content Editor's list of Content Types.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Marketing Cloud

Reproducing the Issue

  1. Go to Content Studio.
  2. Choose All Content.
  3. Here you can see Email Content Types and Email Template Content Types are missing from the list of Content Types.

Cause

  • Email Content Types and Email Template Content Types are missing.
  • Email templates are only available for marketing experts with write access.

Resolution

Because there is no authorization concept in the email editor, you must have write access.

Follow the below configurations 

Content Type for Marketing Content Tab

General Tab 
Restriction ‘ ‘ = Messages to the restriction “Marketing Engagement Instances” for write access.

See Also

Keywords

Email Content Types, Email Template Content Types, SAP Marketing Cloud, Content Studio, Write Access , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem

Product

SAP S/4HANA Cloud 2202

Attachments

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