End User tries to change filters in the Sales Quotes/Sales Order view and gets a long loading time.
SAP Business ByDesign
Reproducing the Issue
- Open Service Work Center.
- Select Sales Quotes under New Business sub-menu.
- Change the "Group By" filter.
Scrolling the OWL will load a small number of records for viewing and continue to load these small batches as the user goes further. However, triggering the "Group by" option will add an additional layer onto this process, effectively now pulling back all the records to group them in the necessary order for the selection.
Whenever this issue takes place, it is most likely that the system has a great amount of quotes in the system.
In order to optimize the performance, advanced filter is recommended to search for quotes of interest. Otherwise it will take longer to load the quotes.
KBA , AP-CQP-CQ , Customer Quote , Known Error