SAP Knowledge Base Article - Public

3209696 - Server Error while Posting Jobs to Job Board or accessing Manage Recruiting Posting

Symptom

Customer are facing different issue while trying to access RPO : 

- Unable to access "Manage Recruiting Posting" > Server Error

- Unable to see the button "Post Job"

- Unable to see the "Job Posting Table".

- Candidate "Unable to apply on jobs posted with RPO"

Environment

SAP SuccessFactors Recruiting Posting (RPO)

Reproducing the Issue

  1. Login to the instance
  2. Navigate to Recruiting-->access any open requisition-->Job Postings tab-->click on Post and Manage jobs button or access Manage Recruiting Posting
  3. Error message "A server error has occurred"




Resolution

The issue happened between  3h00pm (CET) to 8:00pm (CET). Engineering team has resolved this issue.

Our engineering team is currently investigating the root cause of this issue.

Keywords

A server error has occurred, Post and Manage Jobs, recruiting posting, RPO, Manage Recruiting Posting
, KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Recruiting Posting all versions