Symptom
- COPPA Compliance policy is enabled under API key
- During registration, user initially enters an incorrect date of birth by accident that indicate age of below 13 years and submits the form
- User then update date of birth to indicate correct age of at least 13 years and above to meet COPPA policy, and resubmits the form
- The registration still fails with an error "Sorry, we are not able to process your registration"
- errorCode: 403044, errorDetails: "Underage user"
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Environment
- SAP Customer Data Cloud
- Registration-as-a-Service (RaaS)
Product
SAP Customer Data Cloud all versions
Keywords
- COPPA
- Underage
- Policies
- Gigya
- Customer Data Cloud
- Registration
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