3210543 - Error when trying to view Candidate Ratings

When clicking on "View Candidate Ratings" 2 error occur:

errorId=null, timestamp=null, errorMessage=Cannot read properties of null (reading 'length'), errorName=TypeError, server=42ps4bcf52t, versionInfo=Release%3A%20%20%2020220525232542%0AServer%3A%20%20%20%2042ps4bcf52t%0ATimestamp%3A%202022-06-03T09%3A25%3A00.487-0400

and

An error occurred while retrieving candidate rating data. Please contact your administrator.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Management

1. Go to a Job Requisition in Recruiting
2. Click on "View Candidate Ratings"
3. Two errors occur:

errorId=null, timestamp=null, errorMessage=Cannot read properties of null (reading 'length'), errorName=TypeError, server=42ps4bcf52t, versionInfo=Release%3A%20%20%2020220525232542%0AServer%3A%20%20%20%2042ps4bcf52t%0ATimestamp%3A%202022-06-03T09%3A25%3A00.487-0400

and

An error occurred while retrieving candidate rating data. Please contact your administrator.

The Recruiting user trying to view the "Candidate Ratings" does not have permission to view the rated candidate in the current Application status. 

This issue happens when there is only 1 candidate on the Job Requisition who is placed in an Application status (i.e. Offer) for which the Recruiting user does not have visibility to. The system will also display the message "There are 1 applications in statuses not available for you to see":

Or, in case there are multiple candidates on the same Job Req, when all these candidates are placed in an Application status (i.e. Offer) for which the Recruiting user does not have visibility to. It could be the same Application status or different ones, as long as the affected Recruiting user does not have visibility to. 

Should there be at least 1 candidate in an Application status for which the affected Recruiting user has visibility to (i.e. Ready to Hire), then the error won't occur, but the system will show the same message "There are 1 applications in statuses not available for you to see":

The visibility options to candidates in a specific Application status are configured in "Edit Applicant Status Configuration".

2080952 - Applicant Status Configuration in SuccessFactors Recruiting

2910421 - Error occurs when clicking "VIEW CANDIDATE RATINGS" tag in a job requisition - Recruiting Management

Competency, error, candidate, ratings , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , LOD-SF-RCM-APP , Applicants and Job Applications , Problem