SAP Knowledge Base Article - Public

3210568 - Error Message "ID Mapping for external value XXXXXX of Material ID (Internal Format) missing" Occurs when Replicating Documents from ECC to C4C

Symptom

You have an Integration between ECC to C4C and try to replicate a Sales Order/Sales Quote. However, when you search for it in C4C you can't find it. Then, you search for the message related to this replication in Web Service Message Monitoring and see the following error: "ID Mapping for external value XXXXXX of Material ID (Internal Format) missing".

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Replicate Sales Order/Sales Quote from ECC to C4C.
  2. Open Sales Order/Sales Quote Workcenter and search for it. 
  3. Notice the empty result list.
  4. Open Web Service Message Monitoring Workcenter and search for the message related to this replication.
  5. Open it and notice the error message "ID Mapping for external value XXXXXX of Material ID (Internal Format) missing".

Cause

The materials related to the Sales Order/Sales Quote haven't been replicated yet or the ID mapping is missing.

Resolution

Ensure the materials are replicated first and ID mapping is created before you send documents with these materials.

Keywords

Equipment; Registered Product , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions