Symptom
You have an Integration between ECC to C4C and try to replicate a Sales Order/Sales Quote. However, when you search for it in C4C you can't find it. Then, you search for the message related to this replication in Web Service Message Monitoring and see the following error: "ID Mapping for external value XXXXXX of Material ID (Internal Format) missing".
Environment
SAP Cloud for Customer
Reproducing the Issue
- Replicate Sales Order/Sales Quote from ECC to C4C.
- Open Sales Order/Sales Quote Workcenter and search for it.
- Notice the empty result list.
- Open Web Service Message Monitoring Workcenter and search for the message related to this replication.
- Open it and notice the error message "ID Mapping for external value XXXXXX of Material ID (Internal Format) missing".
Cause
The materials related to the Sales Order/Sales Quote haven't been replicated yet or the ID mapping is missing.
Resolution
Ensure the materials are replicated first and ID mapping is created before you send documents with these materials.
Keywords
Equipment; Registered Product , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem