SAP Knowledge Base Article - Public

3210602 - Hourly Daily Hris Sync causing Importing employee data such as causing Job Information failure

Symptom

Hourly Daily Hris Sync casing Importing employee data  such us causing Job Information failure

You would receive an application error when importing job history record.

The application error id would be accompanied by:The system has encountered an unknown error on import. Please contact the System Administrator  

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

Customer:

  • Go to I Import employee data
  • Job history
  • Result: The system has encountered an unknown error on import. Please contact the System Administrator

Partner or SAP:

  • Go to Provisioning
  • Mange schedule
  • select Hris Sync
  • recurring
  • rundaily: Hourly

Cause

An hourly delta sync job schedule is causing Import failure

Resolution

Best Practices to schedule Sync jobs. 2080728 - Employee Central: What is HRIS Sync?

Delta Recurring Job:

As we know, the system will kick delta Sync job for every change made via UI, API, Import. Hence we recommend not to schedule delta Sync job on an hourly basis.

Full Sync:

Full Sync job is meant for initial customer go-live or for any massive data change or for any major data discrepancies.

It is not advisable to schedule a Full Sync job daily or weekly or monthly or quarterly, etc. If there are data discrepancies, please raise tickets for support and support can advise if Full Sync needs to be run. In any and all cases, Full Sync should never be scheduled. or View: 3044382 - User Based HRIS Sync

Customer Action:

As a customer, you don't have access to Provisioning. To complete tasks in Provisioning, contact your implementation partner. If you're no longer working with an implementation partner, contact SAP Cloud Support.
Please ask implementation partner, contact SAP Cloud Support to check you Hris sync configuration

Employee Central Support Engineer Team Action:

Please refer to Splunk log in Internal Meno 

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide:Implementing Employee Central Core

 Chapter: Human Resource Information System (HRIS) Synchronization

See Also

  • 2080728 - Employee Central: What is HRIS Sync?
  • 3044382 - User Based HRIS Sync
  • 2080813 - HRIS Sync: Import & API upsert considerations - Employee Central
  • 2512570 - HRIS Sync: How to create a HRIS Sync job

Keywords

ECT-133396, hris sync, daily hris syn, hourly, recurring, import data, import , job information,INC1593971, INC1592355, INC1090932, The system has encountered an unknown error on import. Please contact the System Administrator, Throttling threshold is reached,JobInfoImporter, API response. API,EmpJob Upsert, Failed to trigger HrisSync as Job , KBA , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , Problem

Product

SAP SuccessFactors HXM Suite Core 2205