Symptom
Error upon accessing the Compliance Tasks with the following error message: An error occurred while checking for form version updates. Contact SAP Cloud Support if this issue persists
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to the affected candidate
- Click the Compliance Form Tile
- The following error message appears: An error occurred while checking for form version updates. Contact SAP Cloud Support if this issue persists
Cause
The form US_W4_CO is no longer supported as the Colorado government has come up with a new form US_CO_DR4 for Colorado state.
The old Colorado form was assigned to the candidate and as the W4_CO form is no longer active in the system, hence the reported error appears.
Resolution
Since the government will no more accept the old Colorado form(US_W4_CO), you need to retrigger the onboarding process for the same candidate and then the new form US_CO_DR4 will be assigned and you can proceed further.
Keywords
Onboarding, Compliance Forms, Colorado , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem