3210937 - Visiting Hour Tab Missing for Individual Customer

When working with Individual Customers, you want to maintain Visit Hours, but the Visiting Hours tab cannot be found in the Adaptation.

The same tab can be seen on Account TI, hence you expected that it would be present in Individual Customer too.

SAP Cloud for Customer

1. Customer workcenter, Individual Customers view;
   
2. Open individual customer ABC (ABC represents individual customer's ID);
3. Look for the Visiting Hour Tab in the Adaptation Mode;
4. The tab is not available to be added to the UI. 

 Currently, Visiting Hours can just be maintained for Accounts.

For Individual Customers, you can maintain visit information. In each individual customer, under Visits, you can maintain visit frequency and duration for a general visit to the customer. Also, in each individual customer, under Visits Details tab, you can maintain visit frequency and duration for a specific visit type and sales area.

Solution Guide for SAP Sales Cloud - Maintain Visit Information

Individual Customer; Visiting Hours; , KBA , LOD-CRM-ACC-PRI , Private Account (Customers) , How To