3210979 - Error "frequency cannot be empty for pay component XXX", although value and mapping is maintained in RCM

Symptom

Error found in Business Process tile like:

An error occurred while saving the HRIS data for the user XXX XXX due to the following reason: {"responsePayload":[{"userSysId":"XXXX","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"PayComponent - XXX :: frequency cannot be empty for pay component XXX."}]}]}.

Checked suite page and value and mapping is maintained in RCM.

Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

payComponentRecurring , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem

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