SAP Knowledge Base Article - Public

3211138 - Problem with Calendar: Cannot See Objects (Appointments, Tasks, Visits)

Symptom

You are not able to see some (or any) objects in your C4C Calendar.

Environment

SAP Cloud for Customer

Cause

  1. You have personalized the Calendar to not show certain items.
  2. If you can see the objects in one browser, but not another, then the browser cache might need to be deleted. 

Resolution

For scenario 1.:

  1. Go to your Calendar
  2. Click your user icon
  3. Select 'Start Personalization' 
  4. Check if you have the objects set to active/ visible. 

Cal_KBA.png

For scenario 2.:

Please do the following:
  1. The effected user should log out of ALL instances of C4C they have open.
  2. Delete browser cache for the browser, for example Chrome.
  3. After this: Log back into C4C but use the plain URL - do not log into a saved link!
  4. Use only the tenant url, no saved link, no extended link, so for example: my123456.crm.ondemand.com OR https://my123456.crm.ondemand.com (my123456 represents your tenant url).
  5. Re-check the scenario. 

See Also

KBA 2961084 - Calendar Personalization in C4C

Keywords

missing, Calendar, apptm, empty , KBA , LOD-CRM-CAL , Calendar Control , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions