SAP Knowledge Base Article - Public

3211239 - Survey Execution: How To Show Or NOT Show Product ID/ Product Description in Survey During Execution/ Run-time

Symptom

How to control the visibility of 

  • product and competitor product image along with the ID and Description
  • Product ID 
  • Product description

during run-time of survey execution. 

Environment

SAP Cloud for Customer

Cause

The visibility can be controlled via Scoping.

Please note: There is no Option to control display font size for surveys other than type stisfaction.

Resolution

You can hide these elements using scoping configuration

  1. Go to the Business Configuration work centre 
  2. Select the relevant implementation project 
  3. Navigate to Step 4., Questions 
  4. Expand: Sales->Activity & Account Management->Activity Management 
  5. Review the following questions and scope as per your requirement under the Surveys section in the questions: 
  • For Survey Execution in Extended Edition, do you want to display the product and competitor product image along with the ID and Description?
  • For Survey Execution in Extended Edition, do you want to hide Product ID?
  • For Survey Execution in Extended Edition, do you want to hide Product description?

Keywords

KBA , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions