SAP Knowledge Base Article - Public

3211433 - Manage Provisioning Access Tool showing unknown users


  • User "refreshprov" showing in Manage Provisioning Access page
  • User "autoprov" showing in Manage Provisioning Access page
  • User "autoprov" showing in Manage Permission Roles
  • Unknown users available under Manage Provisioning Access
  • Unknown users with access to Provisioning
  • SAP User can not be deleted from SF Provisioning Access


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Provisioning Access page
  2. See unknown user displaying as 'refreshprov'
  3. Try to delete the user and it does not work


  • User is a global user and it is expected to be shown in Manage Provisioning Access tool.
  • This user cannot be removed from provisioning access UI as it is used as part of the IRT tool.
  • Engineering Team are working on an enhancement to hide the user from Manage Provisioning Access tool in a future release. This KBA will be updated when the timeline is confirmed.

See Also

2519639 - Manage Provisioning Access Tool - BizX Platform

Provisioning Access Management | SAP Help Portal


refreshprov, provisioning users,, PLA-35095, refreshprov user delete, refreshprov provisioning access, List of users with Provisioning Access, Delete User from Provisioning. , KBA , LOD-SF-PLT-PRVR , Manage Provisioning , How To


SAP SuccessFactors HCM all versions