SAP Knowledge Base Article - Public

3211433 - Manage Provisioning Access Tool showing unknown users


  • User "refreshprov" showing in Manage Provisioning Access page
  • Unknown users available under Manage Provisioning Access
  • Unknown users with access to Provisioning
  • SAP User can not be deleted from SF Provisioning Access


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Provisioning Access page
  2. See unknown user displaying as 'refreshprov'
  3. Try to delete the user and it does not work


User is a global user and it is expected to be shown in Manage Provisioning Accces tool.

This user cannot be removed from provisioning access UI as it is used as part of the IRT tool.

See Also

2519639 - Manage Provisioning Access Tool - BizX Platform


refreshprov, provisioning users, , KBA , LOD-SF-PLT-PRN , Printing , How To


SAP SuccessFactors HXM Suite all versions